Information on return and exchange policy

Do we offer returns?

Enjoy extended returns until the end of this year!

All EU & US orders placed from 28 November until 31 December 2024 can be returned by 15 January 2025

Exchanges are not available

Therefore if you're interested in exchange for a different size, please file for a return for your already delivered pair and place a new order on our website for requested size.

 

Return shipping fees are handled by the customer - therefore no shipping label is provided.

Irrespective of the order location - All orders are covered under our 2-year warranty against manufacturing defects.

In case you have received a defective product, please reach out to us by email with the defect information, including some photo evidence, and we’ll work with you to make it right.

    US Returns process:

    1. Attach 
      1. a copy of the US 14-day Returns Form (duly filled) along with the items being returned.

    2. Please send us the goods in their original state, i.e. in a condition that shows no signs of wear or damage to our US address:

      Snapl / BeLenka
      410 Jersey Ave
      Gloucester City
      NJ 08030

    3. Please, pack the box (with all its original contents) in protective packaging.

    4. Provided that all the above return conditions are met, you can expect a full refund within 14 days from the day of the receipt of your package.

    Returns process:

    1. Attach
      1. a copy of your invoice and 
      2. a copy of the EU 14-day Returns Form (duly filled - form will be created automatically) along with the items being returned.

    2. Please send us the goods in their original state, i.e. in a condition that shows no signs of wear or damage to our address:

      Be Lenka s.r.o.
      Industry Park - PCHZ
      P.O. Hviezdoslava 42
      010 01 Žilina, Slovakia 

    Please note that returns sent to Z-boxes and other delivery branches will not be picked up!

    If you have any questions about returns, please contact us exclusively at info@belenka.com!

    If you need contact details for sending your return, please use the telephone number +421 905 223 066, which is used exclusively for the purposes of the courier company for delivery of your return.


    3. Please pack the box (with all its original contents) in protective packaging.

    4. Provided that all the above return conditions are met, you can expect a full refund within 14 days from the day of the receipt of your package.

      Help us protect the environment!

      Please pack the product box in the original packaging in which you received your order or use the most environmentally friendly alternative like wrapping paper, reusable shopping bag etc.

      Proper packaging prevents the box from damaging and enables us to reuse it.

      Note

      We do not accept returns from non-EU countries, non-EU islands and non-EU VAT areas.

      Got questions about the 14day Returns process?